Who we are

Hotel Ibex Jispa is a hotel in the network hotel of Ibex Crevasse Hotel Private Limited Company. The Company as specified is located in Manali, village Rangri, Tehsil Manali, District Kullu, Himachal Pradesh, India. The Company established Hotel Ibex in village Jispa, P.O. Gemur, Tehsil Keylong, in the year 1996, hence to represent namesakes as separate hotels in different locations has been used over this website i.e. Hotel Ibex Jispa, to give it a separate entity. We are primarily in Hotel Business in Jispa and Manali.

What personal data we collect and why we collect it

On our website https://hotelibexjispa.com, contact forms, booking forms or reservation forms are embedded mainly for executing best level services to our customers. Hereby, contents in our forms only require email IDs, Phone No, G.S.T Number (optional field), Comapny Name (optional field) of our customers for billing purposes and establishing communications related to hotel room reservations. Email, Phone No. etc. is required at the time of checkout/while a customer is making a room plan reservation.

Comments

Comments are by default on the website https://hotelibexjispa.com disabled. Users/Customers/Visitors may write to us on the quality of the hotel services and hotel itself in a constructive way. Fair Criticism will be taken into consideration to improve upon the services and quality. We will do the needful as according to suggestions and fair criticism (such as complainant never checked into the hotel as a guest yet criticizing services and performances).

Media

https://hotelibexjispa.com website has no feature to upload video, image or any document on its site. Images/Videos/Documents posted or to be posted are primarily the property of https://hotelibexjispa.com website to share the hotel’s tariff, locations, details of rooms, services, sight-seeings for customers.

Cookies

https://hotelibexjispa.com website does not store cookies to bombard inboxes of our customers with unnecessary ads. Though we store your booking details when you have cancelled/left your cart unpaid to establish further contact; to offer discount in future.

Analytics

https://hotelibexjispa.com uses woocommerce analytics to oversee room sale, purchase by customers and hotel performances.

Who we share your data with

By no mean https://hotelibexjispa.com shares any personal data with anyone.

How long we retain your data at website and hotel

We retain personal data of our customers who have made room reservations through https://hotelibexjispa.com website in the form of email, phone number, G.ST. Number etc., (which customer has made while making reservation) are retained in the website after the guest has checked out for accounting purpose. At the hotel level, we are abiding by the law to retain your identity as the Hotel location lies in the military zone. Your ID i.e. Addhar Card/Pass Port/Voter IDs etc. is required before check-into the hotel. You are required by law to make reservation entry and check-out entry and other such details found in the entry-register at the reception/hotel.

What rights you have over your data

You have every right to ask to remove or withdraw any data that causes you to deem consider to remove or withdraw. Write to us, or call us, we will do the needful and as according to your concern.

Where we send your data

We do not sell, send, share, your data with any third party individual, company, firms, whatsoever. It remains between the host (us) and our guest (you).

Contact information

On our contact page https://hotelibexjispa.com/contactus, Contact form is installed to meet your queries that reach official email ID of hotel ibex jispa (hotelibexjispa@gmail.com). Our contact information has been given on this page so that guests/customers can solve their queries related to room plan reservation at Hotel Ibex Jispa.

How we protect your data

https://hotelibexjispa.com as website hosts on secure connection (with SLL certificate) which is encrypted.  The only data details required through billing forms are highly secured by third party payment gateways Razorpay.

What third parties we receive data from

We do not have liaisons with regards to data exchange with any company or individual. The data maintained through this website is preserved to offer our customers offers, discounts etc.

Industry regulatory disclosure requirements

When you reserve room plan with us, we’ll ask you to provide information including your name, Company Name, G.S.T. Numbers, email address, phone number, credit card/payment details and optional account information like username and password. We do store this information only to establish room reservation communications and accounting purpose. As specified about, once the customer has checked-out, that information are safe with us.

In Short:
  • We do not sell/share information details about your account details.
  • We respond to your requests, including refunds and complaints.
  • Process refunds, cancelation, payments etc.
  • Comply with any legal obligations we have, such as calculating taxes and maintain our guests’ information i.e. Aadhar/PAN/Voter IDs for law & order purpose.

Certain standards and procedures are maintained within the framework of laws required in the hotel industry, in Himachal Pradesh. These standard procedures are part of hotel’s internal measures to abide by law at the same time, keeping our guest’s informations completely secure!

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrator of the website and Manager Reservation, Manager Reception can access:

Booking information like what was booked, when it was booked and check-in and check-out time, payment made, Customer information like your name, email address, contact number, comapny name, G.S.T number. Our team members as specified above have access to this information to help fulfill orders, process refunds and support you.

Payments

Our third party payment gateways are highly secured with encrypted transaction method. We do not store/collect your bank account details, your Credit/Debit Card number on our website and neither the aforementioned payment gateway company.

We accept payments through Razor Pay. (Reputed Organization in India) When processing payments, some of your data will be passed to Razorpay, including information required to process or supports the payment, such as the purchase total and billing information.

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Due to harsh winter, we are closed right now. Booking for 2024 is open. Hotel to resume services from 1st April 2024. Please contact for more information.  9816036860
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